The LAN is segmented using a Layer 2 network, connecting devices, and MAC addresses. Layer 3 switches provide a variety of functions in addition to switching. Layer 2 switches are responsible for rearranging switching frames once they have moved from the source network to the destination network.
The Network Engineer (L1) is responsible for providing first-line assistance for moderate to low complexity events and for maintaining the networking infrastructure and monitoring equipment. They guarantee that the client’s allocated infrastructure is configured, installed, tested, and functioning.
L1, L2, and L3 caches share several essential properties, such as the L1 cache being quicker than the L1 cache and the L3 cache being slower than the L1 cache when it comes to cache memory differences. In computer processors, fast memory, such as cache, is employed.
Layer 2 and Layer 3 have highly distinct routing characteristics. A Layer 2 switch needs MAC addresses to function, and no additional upper-layer information is relevant. If you use a layer two switch or a multilayer switch, any control can do all of the duties that a layer two switch can and provide static and dynamic routing capability.
Texes assists our clients with the tasks necessary to configure and maintain a fully operational network system
Features & Benefits
L1 support logs categorize, prioritize, monitor, and dispatches user-reported events and monitoring tool alerts. L1 is supposed to be the first to notice a problem. L1 support follows up on tickets until they are resolved.
L1 is a Very High Priority ticket that must be resolved within four hours. L2 tickets are a high priority and must be handled within 8 hours.
They accept responsibility for reported consumer concerns and work to remedy them. Researching, diagnosing, debugging, and developing solutions to fix system difficulties are part of the tech support role, often known as the help desk or service desk
L3 is a medium-priority ticket that must be addressed in less than 24 hours. The L4 ticket is a low-priority ticket that must be handled within 48 hours.